FAQ - Frequently Asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.
Where do we ship your product from?
Our offices and warehouse are in Nashville, United States.
Do you provide product tracking information?
Yes, wait 3 days after your order and ask us via email at firstname.lastname@example.org
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are in Nashville, United States.
I still haven't received my order yet. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to solve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course carry out the payment, if the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold out. For more information, please read more about our refund policy refund policy link